Questrade
Surviscor Rating:MID-Tier Firm *Caution (see below)
Surviscor Rankings:Winter 2010 Review
#9 - Investor Profile - 48.06
2009 CER Review
#11 in Email Responsiveness
Summer 2009 Review
#8 - Investor Site - 46.47
Surviscor Commentary:*Questrade has been fined for its recent regulatory issues with IIROC for its advertising of its FX margin rates to clients. You can see full results at: http://docs.iiroc.ca/DisplayDocument.aspx?DocumentID=8F4B22351FA44645A02D904E772EE426&Language=en. Surviscor will continue to monitor Questrade's website and online offering as the issue has been resolved. Questrade provides an average offering of online brokerage with competitive pricing.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
25% |
11 |
| Q4 2009 |
20% |
14 |
| Q3 2009 |
38% |
11 |
| Q2 2009 |
39% |
10 |
| Q1 2009 |
14% |
15 |