Company Overview:Scotia iTRADE offers online investors robust investing solutions combined with the very best in design, technology and product innovation including low fees and commissions, customizable trading platforms and easy-to-use website with fast online execution, top-ranked analyst research, comprehensive options trading, online IPO Centre, and seven day a week customer service. Scotia iTRADE is part of the Scotiabank Group, one of North America’s premier financial institutions and Canada’s most international bank.
What's New:Commissions from $6.99, Analyst Research Centre with top-ranked Scotia Capital research, No Annual-Fee RRSP and TFSA accounts, free seminars and online webinars.
Recent Surviscor Awards:
Recent Surviscor Top Honours:- Fall 2008 Review
- #2 - Trader Profile - Design and Help Features
- #2 - Trader Profile - Customer Interaction
- #1 - Trader Profile - Trading
- #3 - Trader Profile - Tools and Education
Surviscor Commentary:Scotia iTRADE is the new brand for the former E*Trade Canada. E*Trade has always been regarded as an innovative firm and it continues to feature robust trader platforms. On the investor side, Scotia iTRADE's site features live seminars, a robust education centre, information sources and trading screens. Users will never complain about a bad experience using this site.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
14% |
16 |
| Q4 2009 |
9% |
17 |
| Q3 2009 |
31% |
13 |
| Q2 2009 |
36% |
12 |
| Q1 2009 |
14% |
15 |