Company Overview:Providing a full range of investment and wealth management services through TD Waterhouse Discount Brokerage, TD Waterhouse Financial Planning and TD Waterhouse Private Client Services.
What's New:
Recent Surviscor Awards:- #1 Online Investor Site - Winter 2010 Review
- #1 Online Investor Site - Summer 2009 Review
- #1 - Trader Firm - Summer 2007
Recent Surviscor Top Honours:- Winter 2010 Review
- Website Design - #1
- Market Intelligence - #1
- Website Transactions - #1
- Online Resources - #1
- Summer 2009 Review
- Website Design - #1
- Market Intelligence - #1
- Website Transactions - #1
- Online Resources - #1
Surviscor Commentary:TD Waterhouse is now on top of the online brokerage world and continues to live up to the TD Canada Trust online excellence by continually improving its offering where possible. Following the Ameritrade purchase, the industry watched TDW excel in the trader space while the investor product sat still. That is no longer the case as new and improved features and functionality are either in place or are coming in the near future. The recent purchase of Think or Swim Canada will prove to be interesting in the upcoming months in terms of added features and functionality.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
55% |
7 |
| Q4 2009 |
70% |
5 |
| Q3 2009 |
72% |
5 |
| Q2 2009 |
52% |
6 |
| Q1 2009 |
21% |
13 |