Scotiabank
Surviscor Rating:TOP-TIER Online Banking Site
Surviscor Rankings:009 CER Review:
#14 in Email Responsiveness
Fall 2009 Banking scorCard:
#3 - Online Banking Site
Spring 2009 Public scorCard:
#9 - Public Banking Site
Surviscor Commentary:Scotiabank offers its customers a 'one-stop' shopping experience through all of its online relationships. The site is intuitive and offers users set links to other information based on the service and product they are using. At times, navigation can lead to confusion. Scotiabank disappoints its potential and existing customers with its well-below standard email responsiveness.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
47% |
14 |
| Q4 2009 |
38% |
16 |
| Q3 2009 |
38% |
17 |
| Q2 2009 |
71% |
8 |
| Q1 2009 |
50% |
14 |