RBC Royal Bank
Surviscor Rating:TOP-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#1 in Email Responsiveness
Fall 2009 Banking scorCard:
#2 - Online Banking Site
Spring 2009 Public scorCard:
#1 - Public Banking Site
Surviscor Commentary:RBC Royal Bank provides online banking customers with a combination of superior customer service and online functionality. RBC's main information site, or public pre-sign-in site clearly sits at the top of the online banking industry. The main drawback to the RBC experience is the loss of pure integration to all relevant information once signed-in as a customer.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
96% |
1 |
| Q4 2009 |
84% |
4 |
| Q3 2009 |
96% |
1 |
| Q2 2009 |
97% |
1 |
| Q1 2009 |
86% |
3 |