HSBC
Surviscor Rating:BOTTOM-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#20 in Email Responsiveness
Fall 2009 Banking scorCard:
#11 - Online Banking Site
Spring 2009 Public scorCard:
#6 - Public Banking Site
Surviscor Commentary:HSBC markets itself as the world's bank. The online offering is very limited and does not offer features and functionality at a level enjoyed by most Canadian online users.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
21% |
21 |
| Q4 2009 |
26% |
19 |
| Q3 2009 |
23% |
20 |
| Q2 2009 |
22% |
21 |
| Q1 2009 |
31% |
17 |