Coast Capital Savings
Surviscor Rating:TOP-TIER Online Banking Site
Surviscor Rankings:2009 CER Review:
#4 in Email Responsiveness
Fall 2009 Banking scorCard:
#4 - Online Banking Site
Spring 2009 Public scorCard:
#10 - Public Banking
Surviscor Commentary:Coast Capital Savings is the second largest credit union in Canada serving the province of British Columbia. Its online banking solution is refreshing and provides customers with a more non-traditional banking experience. the site provides basic online banking features and functionality without alot of bells and whistles; however, ranks number one it terms of service fees and rates.
Customer Email Responsiveness (CER):
|
Period |
Score (Out of 100%) |
Rank |
| 2009 Rollup |
84% |
4 |
| Q4 2009 |
74% |
8 |
| Q3 2009 |
85% |
4 |
| Q2 2009 |
83% |
5 |
| Q1 2009 |
80% |
5 |