Contact us now: Phone: +3556969696

Online Experience Signal Customer Service Signal Mobile Experience Signal

Top-Tier Firm

Poor: > 1 day

Top-Tier Firm

Company Overview

Investing in Canada used to be expensive and intimidating, controlled by only a few financial institutions. That all changed when Questrade opened its doors in 1999. Founded on the idea that Canadians need a company that truly cares about their financial success and security, Questrade ushered in an era of low fees and even lower commissions.

Since then, Questrade has tirelessly challenged the status quo and grown into Canada’s leading non-bank online brokerage firm. By leveraging technology, Questrade has reduced costs, passed the savings on to Canadian investors, and equipped investors with essential trading tools to make confident decisions.

What's New

July 2017: donates 150,000 meals for Canada’s 150th birthday, to help Canadians in need.

May 2017: releases the new Questrade Mobile app, bringing the desktop investing experience to your mobile device.

March 2017: honoured as one of “Canada’s Best Managed Companies” for sixth consecutive year.

November 2016: launches new #AskToughQuestions campaign across Canada to encourage Canadians to ask tough questions about their money. Featured in The Globe and Mail, Hockey Night in Canada, and more.

December 2015: releases the browser-based Trading with Questrade platform. An all-in-one environment that lets you trade, research, and manage your account from anywhere with internet access.

April 2015: announces the myFamily program, a way for clients to lower their fees even further by linking their accounts with other Questrade clients’ accounts.

March 2015: lists six Smart ETFs on the Toronto Stock Exchange (TSX) through Questrade Wealth Management Inc.

November 2014: launches their low-cost, online investment service Questrade Portfolio IQ®, offering Canadians a professionally-managed portfolio with low fees for better returns.


2016 Online Brokerage Review 2015 Mobile Brokerage Review
Score: 77% Score: 54%
Rank: 3rd Rank: 3rd
13 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Website Design
 A
Account Services
 A-
Market Information
 B-
Transaction Process
 B-
Website Resources
 D+
Commissions
 C-
Service Level Assessment
 D-
Mobile Accessibility
 A+
Surviscor Assessment:
iPhone Grade
 C+
iPad Grade
 C+
Android Smartphone Grade
 C+
Android Tablet Grade
 B-
Blackberry Touchscreen Grade
 C+
Online Highlights

Questrade is atop 3 online brokerage firm with a well-designed 'responsive' website that can be used on any device. Questrade earned 3 category awards and 7 sub-category honours. 

  • Portfolio IQ - Managed ETF Portfolios
  • Various 'IQ' platforms
  • Good account opening process
  • Live Chat capabilities during market hours
  • Good ETF commission structure
Mobile Highlights
  • Easy to use design
  • Clear navigation structure
  • Options trading
Drawbacks
  • Inadequate service levels and service availability
  • ECN fees added on top of regular commissions to orders that remove liquidity to the market
Drawbacks
  • Limited market information within applications
  • No Mutual Funds trading
  • Limited support resources
  • Four straight years as a top three broker in the Globe and Mail’s annual online brokerage rankings
  • Top pick for Fees & Commissions in the MoneySense’s 2016 Canada’s Best Online Brokerages
  • Fastest-growing online brokerage in Canada by Investor Economics
  • 6th consecutive year as one of Canada’s Best Managed Companies
  • #1 brokerage for excellence in client account statements, awarded

5 free trades

Use the offer code 5FREETRADES as a coupon on your application and you’ll get 5 free trades. Terms and conditions

 

1 month of free trades and advanced market data

Open and fund a new account with $25,000, and get a month of free trades and advanced market data. Learn more

 

FREE to transfer your account

Move your brokerage account with a minimum of CAD $25,000 to Questrade, and we’ll cover the transfer-out fee. Learn more

 


Mailing Address:

Visit or mail Questrade: Questrade, Inc., North American Centre, 5700 Yonge Street, Ground Floor, Toronto, ON M2M 4K2

Monday to Friday, 9:00 am to 5:00 pm ET

LIVE CHAT: CLICK HERE  (Monday to Friday, 8:00 am to 8:00 pm ET)

NEW ACCOUNTS: newaccounts@questrade.com; FOREX TRADING: fxcfd@questrade.com

Contact Numbers:

NEW ACCOUNTS: Toll free within Canada: 1.888.298.4515; From the U.S.: 1.416.227.6615; Outside Canada and U.S. (001) 416.227.9876

FOREX TRADING: Toll free within Canada: 1.866.980.9591; From t Hours of Operation:

NEW ACCOUNTS: (English, French, and Mandarin): Monday to Thursday, 8:30 am to 9:00 pm ET

&nb




Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
This is where the overview would appear. Testing for space...
Latest Ranking Report:
This is where the latest ranking report would appear. Testing for space...

View Company Page



Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
This is where the overview would appear. Testing for space...
Latest Ranking Report:
This is where the latest ranking report would appear. Testing for space...

View Company Page