|Online Experience Signal||Customer Service Signal||Mobile Experience Signal|
Poor: > 1 day
|2016 Online Brokerage Review||2015 Mobile Brokerage Review|
|13 Firms Reviewed||11 Firms Reviewed|
Surviscor presently reviews Jitney Trade's customer service level. The service signal can be seen above and see tables below on how they performed within the online brokerage community.
Jitney Trade was removed from the online analysis in 2014. Jitney Trade lost its swagger of a few years back and it is obvious that the online offering attempts to attract Traders; however, in terms of the Investor, Jitney Trade continues to be the lost kid on the block.
Qtrade Investor is the new leader in online customer experience in the Canadian Online Discount Brokerage landscape with a convincing win, dethroning BMO InvestorLine, a four time winner since 2011. The Surviscor Canadian Online Discount Brokerage Review focuses on the relatively 'free' segments of business for the everyday Canadian Investor.
CLICK HERE to WATCH the TV Interview on the Business News Network - BNN.
|6||TD Direct Investing||72%|
|7||RBC Direct Investing||71%|
|9||Desjardins Online Brokerage||68%|
|10||CIBC Investor's Edge||63%|
|11||National Bank Direct Brokerage||60%|
|13||Laurentian Bank Discount Brokerage||37%|
For the fourth straight year, MoneySense magazine and Surviscor have partnered to produce the annual Canada's Best Canadian Online Brokerages review. The study was conducted in March 2016 using Surviscor's most recent Canadian online and mobile brokerage features, functionality and service data to support the conclusions.
The methodology and results were jointly produced by Surviscor and MoneySense. CLICK on any firm for more detailed information and educational content. Additional Canadian brokerage firms not mentioned as well as all Canadian banking firms can be found by clicking: LEARN MORE ABOUT MY FIRMS
The category top picks and honourable mentions were:
Ease of Use
Fees and Commissions
Reporting & Recordkeeping
Best Overall - Top Bank-Owned Brokerage
Best Overall - Top Independent Brokerage
Magazine release: April 27, 2016
Service Level Rankings
For the second consecutive year, Qtrade Investor is the leader in customer service amongst Canadian self-directed brokerage firms, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed over 170 'mystery shopper' service enquiries, per firm, in 2016. Desjardins Online Brokerage and Scotia iTRADE rounded up the top three.
|2||Desjardins Online Brokerage||81%|
|4||RBC Direct Investing||71%|
|6||TD Direct Investing||50%|
|10||National Bank Direct Brokerage||23%|
|12||CIBC Investor's Edge||15%|
|14||Laurentian Bank Discount Brokerage||4%|