|Online Experience Signal||Customer Service Signal||Mobile Experience Signal|
Good: < 12 hours
|2016 Online Banking Review||2017 Mobile Banking Review|
|18 Firms Reviewed||17 Firms Reviewed|
Surviscor presently reviews Steinbach Credit Union's customer service level and its public banking website. Results are available in tables below.
Steinbach Credit Union is the 7th largest credit union in Canada with over 80,000 members and 3 locations in Manitoba. Steinbach offers its clients very basic online information and transactional capabilities. The one bright spot is Steinbach's ability to service potential clients through its email responsiveness. Please email firstname.lastname@example.org if you would like to see Steinbach Credit Union in our annual review.
CIBC provides the best overall mobile banking services in Canada as determined in the 2017 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile features and functionality at major Canadian banking institutions. Five new firms were added in 2017. National Bank of Canada, a past winner moved into second while Scotiabank slipped into third.
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|2||National Bank of Canada||88%|
|7||RBC Royal Bank||62%|
|8||Coast Capital Savings||58%|
|9||Meridian Credit Union||56%|
|11||TD Canada Trust||50%|
|15||BMO Bank of Montreal||46%|
For the fifth time in six years, RBC Royal Bank has been named the best firm for online banking services in Canada. Scotiabank and BMO Bank of Montreal maintained their respective second and third place rankings. Desjardins and TD Canada Trust changed spots in 2016 while CIBC once again finished in fifth. Coast Capital Savings was the top credit union in the review despite its tenth place finish.
|1||RBC Royal Bank||84%|
|3||BMO Bank of Montreal||78%|
|6||TD Canada Trust||73%|
|8||National Bank of Canada||65%|
|10||Coast Capital Savings||60%|
|11||Meridian Credit Union||58%|
|12||Conexus Credit Union||57%|
|18||Laurentian Bank of Canada||40%|
RBC Royal Bank has the most informative and easy to use public website amongst leading online banking institutions in Canada, according to the 2016 Surviscor Online Banking Public Website Review. BMO Bank of Montreal and CIBC rounded out the top 3. The results clearly indicate that the Big Banks are clearly ahead of the Credit Unionc and smaller independent firms.
For more information on any of the firms, including other banking rankings, CLICK on the name of the firm to view its company page.
|1||RBC Royal Bank||93%|
|2||BMO Bank of Montreal||86%|
|4||TD Canada Trust||77%|
|7||National Bank of Canada||63%|
|10||Coast Capital Savings||59%|
|13||First Calgary Financial||54%|
|16||Conexus Credit Union||52%|
|18||Meridian Credit Union||45%|
|21||Laurentian Bank of Canada||30%|
|22||Servus Credit Union||30%|
|24||Assiniboine Credit Union||27%|
|25||Pace Credit Union||26%|
|26||Manulife Bank of Canada||23%|
|27||Steinbach Credit Union||22%|
Service Level Rankings
BMO Bank of Montreal and Desjardins provide the best customer service experience amongst Canadian banking and credit union firms. BMO Bank of Montreal attained the best Service Level Index score for the fourth straight year while Desjardins provides the best average response time, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed 174 'mystery shopper' service enquiries per firm.
|1||BMO Bank of Montreal||95%|
|3||Assiniboine Credit Union||87%|
|4||Manulife Bank of Canada||84%|
|5||Steinbach Credit Union||84%|
|6||Meridian Credit Union||76%|
|7||TD Canada Trust||74%|
|8||RBC Royal Bank||66%|
|10||National Bank of Canada||59%|
|12||Conexus Credit Union||53%|
|16||Coast Capital Savings||30%|
|18||Pace Credit Union||26%|
|20||Servus Credit Union||22%|
|22||Laurentian Bank of Canada||16%|
|24||First Calgary Financial||11%|