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Average Firm

Very Good: < 8 hours

Average Firm

Company Overview

Disnat, a pioneer among discount brokers in Canada, is the online brokerage division of Desjardins Securities ("Valeurs mobilières Desjardins"), which is the brokerage division of the Desjardins Group.

What's New

Desjardins Online Brokerage has introduced several new features over the past year:

  • The Broker@ge 18-30 for young investors wishing to invest in the markets while enjoying exclusive training and benefits.
  • The new Disnat Classic trading platform, which now allows more scalable features such as adaptive display on all screens, a sleek style, clear and practical overviews and easily accessible trade buttons.
  • New Disnat mobile application: This intuitive tool allows users to buy and sell stocks and options and give an easy 24/7 access to your accounts, orders, watch list, market data and Disnat GPS notifications.
  • Extended hour trading on American exchanges
  • Conditional orders


2016 Online Brokerage Review 2015 Mobile Brokerage Review
Score: 68% Score: 21%
Rank: 9th Rank: 10th
13 Firms Reviewed 11 Firms Reviewed
Surviscor Assessment:
Website Design
 C-
Account Services
 C-
Market Information
 B+
Transaction Process
 C+
Online Resources
 C-
Commissions
 C
Service Level Assessment
 C
Mobile Accessibility
 C-
Surviscor Assessment:
iPhone Grade
 C+
iPad Grade
 D-
Android Smartphone Grade
 C+
Android Tablet Grade
 D
Blackberry Touchscreen Grade
 C+
Online Highlights

Desjardins Online Brokerage (formerly Disnat) launched a new website in 2016 which is well-designed and provides customers with a very good customer experience. Desjardins Online Brokerage boasts a wide array of platforms for all levels of investors and traders while its overall Surviscor ranking doesn't always reflect the overall strength of the organization. The Surviscor reviews focus on the Disnat Classic site where Desjardins Online Brokerage earned 3 sub-category honours. The Disnat Direct platforms continue to service the Trader segment. 

  • Wide array of customer seminars
  • Aggressive options commission structure
  • Strong proprietary research
  • Strong proprietary GLS model portfolios service
Mobile Highlights
  • Good non-App design
Drawbacks
  • Account opening process could be more streamlined
  • Secure site website resources could be improved
Drawbacks
  • Unable to set-up Icons as shortcuts
  • No Options trading
  • No Mutual Funds trading

#1 Online Brokerage Firm for Service - 2015 Surviscor Online Discount Brokerage Review

#1 Online Brokerage Firm for Options Commission - 2015 Surviscor Online Discount Brokerage Review

2015 Surviscor Online Discount Award of Excellence – Research and Fundemental Analysis

2015 Surviscor Online Discount Award of Excellence –Service Level

2009/2010/2011/2012/2014 : Highest in Investor Satisfaction with Discount Brokerage Fir


  • THE FIGHT AGAINST HOPE IN THE MARKET

    DESJARDINS ONLINE BROKERAGE

    By Charles K. Langford - Monday December 14, 2015

     


Mailing Address:

1170 rue Peel, Bureau 105, Montreal, Quebec H3B 0A9

Contact Numbers:

Disnat Classic 1-800-268-8471 Disnat Direct 1-877-842-0582

Hours of Operation:

Monday to Friday From 8 a.m. to 5 p.m. ET




Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
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Latest Ranking Report:
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