Contact us now: Phone: +3556969696

Online Banking Review

Canadian Online Banking Analysis

Surviscor introduced the Canadian Online Banking scorCard™ in January 2009. The Online Banking scorCard™ measures both service components and the online features and functionality of both the visitor and secure online banking websites to generate competitive rankings. All firms must have both a public, non-secure online site as well as a transactional, secure client site.

Surviscor's Online Banking scorCard™ is a comprehensive, impartial audit of online features and functionality at major Canadian banking institutions. This simulated-usage study measures over 3800 objective criteria questions within 400+ main criteria divided into 38 sub-categories that are weighted according to industry-defined importance.

The number of main categories were expanded to eight in 2016 with the addition of a standalone Service category and an overview of the Surviscor Mobile Banking Review. The Rates and Fees category was expanded and several sub-categories were adjusted and repositioned to better align the analysis with the needs of the consumers.

The main categories reviewed are:

  • Getting Started - The Public Site Introduction
  • Service Level Assessment
  • Mobile Accessibility
  • Website Usability
  • Account Support
  • Website Transactions
  • Website Resources
  • Rates and Fees

The scheduled release of the next scorCard™ is:

  • April/May 2017

Scotiabank provides the best overall online banking customer experience in Canada according to Surviscor's 2017 Online Banking scorCard Review. The top overall ranking is virtually a tie between Scotiabank and RBC Royal Bank with the nod going to Scotiabank due to its excellence in a few key areas. CIBC moved into the third spot while Desjardins came in above the other big banks in the review. Coast Capital Savings scored the highest amongst Canadian credit unions. 

Click WATCH to view the TV Interview on the Business News Network - BNN.

If you are questioning our rankings or perhaps your own current choices or if you would like to CREATE YOUR OWN RANKINGS using your OWN preferences, visit the Do-It-Yourself Zone and let our scorCHOICE tool do the rest.

Create My #1

CLICK on any firm for more information.

RESULTS:

1 Scotiabank 85.8%
2 RBC Royal Bank 85.8%
3 CIBC 80.1%
4 Desjardins 79.9%
5 Tangerine 74.3%
6 BMO Bank of Montreal 73.5%
7 TD Canada Trust 73.4%
8 National Bank of Canada 69.7%
9 PC Financial 65.8%
10 Coast Capital Savings 62.3%
11 Meridian Credit Union 61.6%
12 ATB Financial 60.6%
13 Conexus Credit Union 58.2%
14 Vancity 56.6%
15 BlueShore Financial 56.3%
16 Motive Financial 54.8%
17 Alterna Savings 54.8%
18 HSBC 52.2%
19 Laurentian Bank of Canada 35.1%



Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
Overview:
This is where the overview would appear. Testing for space...
Latest Ranking Report:
This is where the latest ranking report would appear. Testing for space...

View Company Page



Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
Overview:
This is where the overview would appear. Testing for space...
Latest Ranking Report:
This is where the latest ranking report would appear. Testing for space...

View Company Page