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Surviscor is a North American leader in the analysis and ranking of digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard™ methodology, identifying the BEST and WORST digital customer experiences.

Measuring CUSTOMER EXPERIENCE...
One Digital Customer at a time

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Canada's BEST Discount
Brokerage Service Providers

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The number of Do-It-Yourself brokerage services alternatives can be overwhelming to both investors and traders. Surviscor analyses over 3800 criteria points so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Banking Service Providers

The majority of Canadians have a banking relationship. Whether you are loyal to one of the main banks or to a credit union, Surviscor is keeping an eye on the top firms so you don't have to. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST Online
Mobile Service Providers

Mobile capabilities are growing daily. Surviscor is keeping an eye on the growth and expansion of capabilities in financial services. Find out how your current firm is performing within the industry or see if another firm may better serve your needs.

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RANKINGS: Canada's BEST
Service Providers

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Customer service is the cornerstone of all service relationships. We dive into which firms are providing exceptional service and identify those who are missing the mark. Find out how well your firm is providing customer service.

Surviscor Solutions

Surviscor provides interested visitors to the site with the opportunity to learn about all ranked banking and brokerage firms. Each firm identified throughout the site has a corresponding Quick-Look information page that tells the firm's story. The company page includes online, customer and mobile service signals that easily indicate where a firm stands in terms of its overall product and service offering.

Search the Ranked Company Database

Surviscor provides firms with knowledgeable, un-biased, cost-effective third party competitive and industry benchmarking and best practice analysis at a fraction of the cost of expensive FTE departments. Surviscor eliminates the research portion of the time to market calculation, saving firms money.

Surviscor provides businesses with a variety of consulting opportunities including strategic development, service, operational, design and customized consulting.

Surviscor offers an array of benchmark reporting OPTIONS. The reports focus around scorCard reviews and are designed to provide firms with multiple levels of industry evaluation including core feature and functionality data, industry gap and OPPORTUNITY evaluation and competitive intelligence information.
Customer efficiency is the cornerstone of satisfaction and effectiveness for consumers. Companies spend millions of dollars trying to perfect virtual, non-customer facing customer satisfaction through various customer interaction methods and tools. Surviscor monitors the interaction between Canadian firms and customers to guage each firm's effectiveness.

Surviscor and Industry News

Brokerage Reviews

Surviscor produces the most comprehensive online and mobile discount brokerage analysis in North America. Surviscor reviews both Canadian and US discount brokerage firms who offer online and mobile brokerage services to self-directed investors in Canada and the US.
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Banking Reviews

Surviscor introduced the Canadian Online Banking Review in 2009 and the Mobile Banking Review in 2012. Both scorCards™ measure the service components and the available features and functionality of both the public and secure areas to generate competitive rankings.
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Service Level Reviews

Surviscor's Customer Service Analysis is performed daily through both email and social media interaction. The annual State of Service Level Efficiency report is a comprehensive annual review based upon the annual 12-month year-end customer contact records accumulated by Surviscor.
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Canadian Brokerage Rankings

BMO InvestorLine is once again the leader in Canadian online discount brokerage services in Canada as determined in the 15th edition of the Surviscor Online Discount Brokerage scorCard. Past multiple period winner Scotia iTRADE finished in 2nd place with Qtrade Investor returning to the top three. The Surviscor Canadian Online Discount Brokerage Review focuses on the relatively 'free' segments of business for the everyday Canadian Investor.

CLICK HERE to WATCH the TV Interview on the Business News Network - BNN. 

CLICK on any firm for more information.

1 BMO InvestorLine 84%
2 Scotia iTRADE 82%
3 Qtrade Investor 77%
4 Questrade 71%
5 Credential Direct 70%
6 RBC Direct Investing 69%
7 TD Direct Investing 69%
8 Virtual Brokers 68%
9 Desjardins Online Brokerage 66%
10 CIBC Investor's Edge 65%
11 National Bank Direct Brokerage 61%
12 HSBC InvestDirect 55%
Create Your OWN Rankings
BMO InvestorLine provides the best overall mobile brokerage services in Canada as determined by the Inaugural Surviscor Canadian Mobile Brokerage scorCard™. The review looked at various mobile brokerage solutions at each Canadian discount brokerage firm, including smartphones, tablets and mobile-friendly browser-based solutions.

CLICK on any firm for more information.

1 BMO InvestorLine 91%
2 Scotia iTRADE 57%
3 Questrade 54%
4 RBC Direct Investing 51%
5 Qtrade Investor 49%
6 TD Direct Investing 43%
7 CIBC Investor's Edge 33%
8 Credential Direct 25%
8 Virtual Brokers 25%
10 Desjardins Online Brokerage 21%
11 National Bank Direct Brokerage 14%
Create Your OWN Rankings

For the fourth straight year, MoneySense magazine and Surviscor have partnered to produce the annual Canada's Best Canadian Online Brokerages review. The study was conducted in March 2016 using Surviscor's most recent Canadian online and mobile brokerage features, functionality and service data to support the conclusions.

The methodology and results were jointly produced by Surviscor and MoneySense. CLICK on any firm for more detailed information and educational content. Additional Canadian brokerage firms not mentioned as well as all Canadian banking firms can be found by clicking: LEARN MORE ABOUT MY FIRMS

The category top picks and honourable mentions were:

Getting Started

Top Pick annd Honourable Mention:
BMO InvestorLine and Virtual Brokers

Ease of Use

Top Pick annd Honourable Mention:
Scotia iTRADE and Questrade

Fees and Commissions

Top Pick annd Honourable Mention:
Questrade and Qtrade Investor

Customer Service

Top Pick annd Honourable Mention:
Qtrade Investor and Scotia iTRADE

Reporting & Recordkeeping

Top Pick annd Honourable Mention:
Scotia iTRADE and BMO InvestorLine

Market Data

Top Pick annd Honourable Mention:
TD Direct Investing and Credential Direct

Best Overall - Top Bank-Owned Brokerage

Top Pick annd Honourable Mention:
Scotia iTRADE and BMO InvestorLine

Best Overall - Top Independent Brokerage

Top Pick annd Honourable Mention:
Qtrade Investor and Questrade

Magazine release: April 27, 2016

Canadian Banking Rankings

For the fifth time in six years, RBC Royal Bank has been named the best firm for online banking services in Canada. Scotiabank and BMO Bank of Montreal maintained their respective second and third place rankings. Desjardins and TD Canada Trust changed spots in 2016 while CIBC once again finished in fifth. Coast Capital Savings was the top credit union in the review despite its tenth place finish. 

Click WATCH to view the TV Interview on the Business News Network - BNN.

CLICK on any firm for more information.

1 RBC Royal Bank 84%
2 Scotiabank 82%
3 BMO Bank of Montreal 78%
4 Desjardins 77%
5 CIBC 76%
6 TD Canada Trust 73%
7 Tangerine 72%
8 National Bank of Canada 65%
9 PC Financial 61%
10 Coast Capital Savings 60%
11 Meridian Credit Union 58%
12 Conexus Credit Union 57%
13 Canadian Direct Financial 56%
14 Alterna Financial Group 55%
15 BlueShore Financial 54%
16 Vancity 54%
17 HSBC 49%
18 Laurentian Bank of Canada 40%
Create Your OWN Rankings

Tangerine provides the best overall mobile banking services in Canada as determined in the 2015 Surviscor Canadian Mobile Banking scorCard™, a comprehensive, objective annual assessment of mobile features and functionality at major Canadian banking institutions. Scotiabank advanced into second place while past winner National Bank of Canada dropped to third place.

Click WATCH to view the results as highlighted on BNN

CLICK on any firm for more information.

1 Tangerine 95.5%
2 Scotiabank 81.6%
3 National Bank of Canada 72.4%
4 RBC Royal Bank 63.1%
5 CIBC 62.5%
6 Conexus Credit Union 62.4%
7 Vancity 62.2%
8 Coast Capital Savings 62%
9 TD Canada Trust 51.4%
10 BMO Bank of Montreal 47.1%
Create Your OWN Rankings

RBC Royal Bank has the most informative and easy to use public website amongst leading online banking institutions in Canada, according to the 2016 Surviscor Online Banking Public Website Review. BMO Bank of Montreal and CIBC rounded out the top 3. The results clearly indicate that the Big Banks are clearly ahead of the Credit Unionc and smaller independent firms.

For more information on any of the firms, including other banking rankings, CLICK on the name of the firm to view its company page.

CLICK on any firm for more information.

1 RBC Royal Bank 93%
2 BMO Bank of Montreal 86%
3 CIBC 85%
4 TD Canada Trust 77%
5 Tangerine 65%
6 PC Financial 64%
7 National Bank of Canada 63%
8 Desjardins 61%
9 Scotiabank 60%
10 Coast Capital Savings 59%
11 ATB Financial 57%
12 Alterna Financial Group 57%
13 First Calgary Financial 54%
14 BlueShore Financial 53%
15 Canadian Direct Financial 52%
16 Conexus Credit Union 52%
17 Envision Financial 51%
18 Meridian Credit Union 45%
19 ICICI Bank 35%
20 Vancity 33%
21 Laurentian Bank of Canada 30%
22 Servus Credit Union 30%
23 HSBC 28%
24 Assiniboine Credit Union 27%
25 Pace Credit Union 26%
26 Manulife Bank of Canada 23%
27 Steinbach Credit Union 22%
Create Your OWN Rankings
Canadian Customer Service Rankings

Qtrade Investor and Desjardins Online Brokerage are the 2015 leaders in customer service amongst Canadian self-direct brokerage firms. 2015 was not a banner year for self-direct brokerage firms as the industry response average is on the rise. Qtrade Investor has the best Service Level Index (SLI) while Desjardins Online Brokerage proved to be the quickest responder in the industry over the 170 service records.

CLICK on any firm for more information.

1 Qtrade Investor 88%
2 Desjardins Online Brokerage 86%
3 Scotia iTRADE 74%
4 Credential Direct 66%
5 HSBC InvestDirect 64%
6 BMO InvestorLine 44%
7 Virtual Brokers 44%
8 Laurentian Bank Discount Brokerage 38%
9 TD Direct Investing 34%
10 National Bank Direct Brokerage 32%
11 CIBC Investor's Edge 16%
12 Jitney Trade 16%
13 Questrade 16%
14 RBC Direct Investing 10%

BMO Bank of Montreal is the top ranked customer service firm in the Canadian banking industry for the third straight year. BMO Bank of Montreal recorded a Service Level Index of 95% which is down slightly from 2014. The closest competitor, TD Canada Trust, posted a Service Level Index score of 88% over the 169 service records recorded in 2015.

CLICK on any firm for more information.

1 BMO Bank of Montreal 95%
2 TD Canada Trust 88%
3 Meridian Credit Union 86%
4 Manulife Bank of Canada 80%
5 Steinbach Credit Union 79%
6 RBC Royal Bank 78%
7 Desjardins 76%
8 Conexus Credit Union 74%
9 Assiniboine Credit Union 70%
10 CIBC 63%
11 PC Financial 58%
12 Alterna Financial Group 47%
13 BlueShore Financial 43%
14 Envision Financial 42%
15 Tangerine 42%
16 Pace Credit Union 41%
17 National Bank of Canada 41%
18 Vancity 38%
19 ICICI Bank 37%
20 Coast Capital Savings 34%
21 HSBC 20%
22 ATB Financial 16%
23 First Calgary Financial 13%
24 Laurentian Bank of Canada 11%
25 Canadian Direct Financial 8%
26 Servus Credit Union 5%

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Current Rank 1
Overall Score (%) 99
Current Service Rating (%) 85
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Current Rank 3
Overall Score (%) 71
Current Service Rating (%) 85
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